Frequently Asked Questions
Everything you need to know about your beauty journey with Possible.
Are your products cruelty-free and vegan?
Yes, all Possible products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or exchange.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.