Returns & Exchanges

At Possible, we want you to feel confident in your beauty ritual. If you are not completely satisfied with your purchase, we offer a 30-day return window for most products to ensure your skin finds its perfect match.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all safety seals are intact for a full refund eligibility.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.